Yes! We are confident that you will love our product and the benefits it brings to your life. However, if for any reason you are not completely satisfied, we offer a 30-day money back guarantee. Simply contact us within 30 days of your purchase, and we will process a refund for the full purchase price, no questions asked. We want you to feel secure in your purchase and trust that we stand behind our product 100%. Our goal is to provide you with complete satisfaction and peace of mind, and we believe that our 30-day money back guarantee does just that.

Yes, we offer free shipping on orders of $150 or more to the lower 48 states.

Yes. Shipping costs are calculated at checkout. Please note, KPS Essentials is not responsible for international custom duties.

Orders are typically processed within 1-2 business days and shipped shortly thereafter. Delivery times may vary based on your location and the shipping method selected.

All orders ship same day if placed before 3:00 P.M. EST, Monday - Friday. If you place an order after 3:00 P.M. EST, it will not process until the following business day. We do not process or ship orders on weekends or holidays. Please note, inaccurate or incomplete address information will delay our processing time by an additional 1-2 business days. We encourage you to thoroughly review your shipping and billing information prior to checking out to avoid any possible delays.

All orders ship from our headquarters in Grand Rapids, Michigan.

To initiate a return please use our Return Portal.

Contact the carrier responsible for the delivery immediately. When speaking with them please make sure you have your tracking number available. If they are unable to help, please contact our Customer Support team at hello@kpsessentials.com.

No. You will need to handle the return with the authorized retailer.

Yes! Click here for 15% off your next order.

During the checkout process, you will add the number of your gift card where it says Gift card or discount code, next to the Apply button.

During the checkout process, you will add the discount code where it says Gift card or discount code, next to the Apply button.

To modify or cancel your order, contact our Customer Service team Monday-Friday, 9 am-5 pm EST at (616)228-1055 or email us at hello@kpsessentials.com. Please have your order number available. Thank you!

If you received incorrect items, or are missing items, contact our Customer Support team at (616) 228-1055 or email hello@kpsessentials.com . Please have your order number available. We apologize for the inconvenience. Our team is available Monday-Friday, 9 am-4:30 pm EST. Thank you for your patience.

If your items were broken or damaged during shipment, please email us at hello@kpsessentials.com. Please have your order number available. We apologize for any inconvenience this may have caused. Thank you for your patience.

When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it's in transit.

We happily accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Google Pay. Payments can also be made through Shop Pay and Afterpay.

By subscribing to a product, you receive 15% off each recurring order. You can cancel, pause, or edit your subscription any time by logging into your account and going to My Subscriptions. If you didn’t create an account at checkout, you will need to in order to manage your subscriptions.

Log in to your account, scroll down to the product subscription you wish to skip, click on Manage Subscription, and press Skip Upcoming Order.

Log in to your account, scroll down to the product subscription you want to pause, click Manage Subscription, and press Change Delivery Frequency.

Of course. Simply log into your account, scroll down to the Subscription you want to update, click Manage Subscriptions, and press Add product.

Log in to your account, scroll down to the product subscription you want to cancel, click Manage Subscription, and press Cancel subscription.

Log in to your account, scroll down to the subscription you need to update, click Manage Subscription, and press Update payment method.

Of course. Log into your account, scroll down to the subscription you want to update, click Manage Subscriptions, and press Update shipping address.

Yes! Log into your account, scroll down to the subscription you want to update, click Manage Subscription, and press Update next delivery date.

We are here to help. Schedule a skin consultation by clicking here! Or go to our product pages to learn more. You can always reach out to our Customer Support team at (616)228-1055, or by email at hello@kpsessentials.com, Monday-Friday, 9 am-5 pm EST.

Yes. 12 months opened and 24 months unopened.

We proudly manufacture all of our products in Grand Rapids, Michigan.

If the seal on your product was missing or broken, please contact Customer Support at (616)228-1055, or by email at hello@kpsessentials.com.

It’s the live probiotics from the Apple Cider Vinegar. We recommend gently shaking your bottle before each use.

Our Probiotic Toner can vary in color because of the live probiotics. It does not affect the efficacy or change the functionality of the product.